c333 Terms & Conditions

1General Provisions

c333 is a safe and reliable online entertainment platform offering slot games, live casino, sports betting, and other gaming options. These terms and conditions ("Terms") form a legal agreement between c333 and its users.

These terms have been prepared in English and govern your relationship with the c333 platform. c333 reserves the right to update these terms at any time. If there are significant changes, we will send a notification to your registered email.

Along with these terms, our Privacy Policy and Responsible Gaming Guidelines also apply. These documents together form the complete agreement between you and c333.

2Eligibility & Account Registration

To open and use an account on the c333 platform, the following conditions must be met:

• You must be at least 21 years of age. Use of this platform is strictly prohibited for anyone under 21.
• Online gaming is not legally prohibited in the country or region where you reside.
• You are a mentally competent individual and are capable of making your own decisions.
• You are playing with your own money — playing on behalf of someone else or using a third party's funds is not permitted.
• You have not previously been permanently banned from c333.

Each individual may open only one account. Opening multiple accounts is strictly prohibited, and if detected, all accounts will be closed and all balances may be forfeited. All information provided at registration must be accurate, complete, and up to date.

3Account Verification & Security

As a secure platform, c333 carries out an identity verification (KYC — Know Your Customer) process for every account. Before the first withdrawal or in the case of a significant deposit amount, we may request the following documents:

• Government-issued identity document (National ID card, passport, or driving licence).
• Proof of address (utility bill or bank statement).
• Proof of ownership of the payment method.

You are fully responsible for keeping your account password confidential. Do not share your account details with any third party. If you suspect that your account is being used without authorisation, contact us immediately.

c333 uses SSL encryption technology to keep all transactions and personal information secure.

4Deposits & Withdrawals

All financial transactions on c333 are conducted in Bangladeshi Taka (BDT). We support the following payment methods:

• Mobile Banking: bKash, Nagad, Rocket, Upay
• Bank Transfer: Sonali Bank, Dutch-Bangla Bank, BRAC Bank, and other major Bangladeshi banks

Deposit Rules:

• Minimum deposit: ৳300 (for all methods).
• The time for a deposit to take effect may vary depending on the payment method.
• Deposited funds must come from an account owned by you.
• c333 does not charge any additional fee on deposits — however, your payment provider may charge separately.

Withdrawal Rules:

• Minimum withdrawal: ৳1,000.
• Processing a withdrawal request generally takes between 10 and 45 minutes.
• Withdrawals will be made to the same payment method used for the deposit.
• Account verification must be completed before making a withdrawal.
• Bonus funds cannot be withdrawn before the full wagering requirement has been met.

5Bonuses & Promotional Offers

c333 provides various promotional offers for new and regular members. Each offer is subject to its own terms and conditions.

Welcome Bonus:

• 200% bonus on the first deposit, up to ৳20,000.
• Example: Deposit ৳1,000 and receive a ৳2,000 bonus, giving a total balance of ৳3,000.
• Wagering requirement is 20x — calculated on the bonus amount only.
• Example: ৳2,000 bonus × 20 = ৳40,000 must be wagered before the bonus funds can be withdrawn.
• The bonus is applicable once only and cannot be used across multiple accounts.

c333 reserves the right to modify, suspend, or cancel any bonus offer. If misuse is detected in any promotional offer, the bonus will be cancelled and action will be taken on the relevant account.

6Gaming Rules

All games on the c333 platform are operated fairly and transparently. We are committed to ensuring fair play.

• The outcome of all games is determined by a Random Number Generator (RNG).
• Live casino games are operated in real time by professional dealers.
• Betting odds in sports betting may change at any time.
• A declared result may be voided due to a technical error, in which case the staked amount will be refunded.
• If any user exploits a software vulnerability or bug to their advantage, any winnings from that will be considered void.

c333 reserves the right to accept or refuse any bet. If unusual betting patterns or suspicious activity are detected, we reserve the right to investigate and, if necessary, take action on the relevant account.

7Prohibited Activities

Any of the following activities are strictly prohibited on the c333 platform:

• Conducting transactions using illegal funds or a third party's funds.
• Any attempt at money laundering or terrorism financing.
• Opening multiple accounts or operating someone else's account.
• Playing games using bots, scripts, or automated software.
• Attempting to interfere with or hack the platform's security systems.
• Harassing, defrauding, or attempting to harm other users.
• Creating an account with false information or identity theft.
• Impersonating c333 staff.
• Unauthorised commercial use of the platform or its content.

If such activities are detected, c333 may immediately close the account, forfeit all funds, and take legal action if necessary.

8Responsible Gaming

c333 places the highest priority on responsible gaming. This platform is intended for entertainment purposes only — not as a means of earning a livelihood or repaying debts.

• You can set daily, weekly, or monthly deposit limits on your account.
• You can self-exclude temporarily or permanently if needed.
• If you are experiencing a gaming problem, contact our support team immediately.

To learn more about responsible gaming, visit our Responsible Gaming page.

9Privacy & Data Protection

Protecting your personal information is very important to c333. How we collect, store, and use your information is described in detail in our Privacy Policy.

In brief, the main purposes for which your information is used are:

• Account verification and identity confirmation.
• Transaction processing and fraud prevention.
• Compliance with applicable legal obligations.
• Informing you of relevant offers and information (subject to your consent).

c333 never sells your personal information to third parties.

10Intellectual Property

All content on the c333 platform — logos, graphics, text, software, game interfaces, and other materials — are the intellectual property of c333 or its suppliers. Copying, distributing, republishing, or using this content for commercial purposes is strictly prohibited.

The games available on the platform are the intellectual property of various game providers (including Pragmatic Play, Evolution Gaming, NetEnt, Spribe, JILI, PG Soft, Ezugi, and others), and c333 is licensed to use them under the relevant agreements.

11Limitation of Liability

c333 is committed to providing a safe and reliable service. However, c333 bears no liability in the following situations:

• Internet connection problems or faults with the user's device.
• Delays or failures by third-party payment providers.
• Losses caused by unforeseen technical issues.
• If you yourself compromise the security of your account.
• Force majeure situations (natural disasters, government orders, cyber attacks, etc.).

In any case, c333's maximum liability is limited to the amount of the transaction that is the subject of the dispute.

12Account Closure & Suspension

c333 may suspend or close an account without prior notice in the following situations:

• Violation of any provision of these terms and conditions.
• Failure to verify identity or age, or providing false information.
• Indication of suspicious financial activity or fraud.
• Creating a threat to the security of the platform.
• Self-exclusion at the user's own request.

Users may also close their account at any time. Any pending withdrawals must be completed before submitting a request to close the account.

13Dispute Resolution

If you have any dispute or complaint, please contact our customer service team directly in the first instance. We take all complaints into consideration with the utmost seriousness.

Process for submitting a complaint:

• Contact us directly via live chat — our support team is active 24/7.
• Send a detailed email to [email protected].
• Provide the transaction ID or screenshots related to the complaint.

c333 investigates every complaint fairly and impartially and endeavors to resolve it as quickly as possible.

14Changes to Terms and Conditions

c333 reserves the right to change these terms and conditions at any time. For significant changes, we will send advance notice to your registered email or display a clear notice on the platform.

Continuing to use the platform after any changes will be considered as your acceptance of the new terms and conditions. If you do not agree with the new terms and conditions, you have the right to close your account.

15Contact

If you have any questions or feedback regarding these terms and conditions, please contact us:

• Live Chat: Active 24/7 — log in to the platform and chat directly.
• Email: [email protected]
• Language: Support is available in both Bengali and English.

Our support team is always ready to answer any of your questions.