c333's Privacy Policy

This Privacy Policy ("Policy") is issued by the organization operating the c333 platform ("c333", "we", "us") and applies to the website at https://c333.mom and all related services. This Policy informs you ("user", "you", "your") about what personal information we collect, how that information is used, who it may be shared with, and the steps we take to keep your information secure.

By using c333's services, you are considered to have agreed to the terms of this Policy. If you disagree with any part of this Policy, please stop using our services and contact us for assistance.

We may update this Policy from time to time. When changes are made, we will post a notice on the website. The latest version of the Policy will always be available on this page.

2.1 Information You Provide

When you create an account on c333 or use our services, we may collect the following information:

• Full name, date of birth, and nationality
• Email address and mobile number
• Residential address
• Copy of national ID or passport (for identity verification)
• Payment information such as bKash, Nagad, Rocket, or Upay numbers and bank account details
• Information you provide when contacting us

2.2 Automatically Collected Information

When you visit our website, certain information may be collected automatically through technical means, such as:

• IP address and device type
• Browser type and operating system
• Pages visited, duration, and activity logs
• Referrer URL (where you came from)
• Information collected through cookies and similar tracking technologies

2.3 Transaction & Gaming Information

The following information is recorded while you use our services:

• Deposit and withdrawal history, amounts, and methods
• Betting and gaming transaction details
• Bonus and promotion claim history
• Account balance and change history

3.1 Service Operation & Improvement

c333 uses the information collected about you for the following purposes:

• Creating, managing, and securing accounts
• Processing transactions and managing financial activities
• Improving service quality and developing new features
• Providing customer support (via live chat and email)
• Resolving technical issues and monitoring site performance

3.2 Security & Compliance

We use information to ensure the security of you and our platform:

• Identity verification and age confirmation (21+)
• Prevention of fraud, money laundering, and illegal activities
• Detecting suspicious activity to protect accounts
• Ensuring compliance with responsible gaming policies
• Adhering to applicable laws and regulations

3.3 Communication & Notifications

Based on your consent, we may send you the following communications:

• Important account-related notices and updates
• Notices about service changes
• Security alerts and account activity notifications
• Relevant promotional information based on your preferences (with an option to unsubscribe)

4.1 Sharing with Third Parties

c333 does not sell your personal information to third parties. However, information may be shared in the following limited circumstances:

• Payment processors: bKash, Nagad, Rocket, Upay, and partner banks receive only the information necessary to complete transactions.
• Technology service providers: Hosting, cybersecurity, and gaming software providers, who operate under strict confidentiality agreements.
• Legal authorities: Based on applicable law, court orders, or lawful requests from government agencies.
• Business transfers: In the event of a merger, acquisition, or asset sale, though the terms of this Policy will remain in force.

4.2 What We Do Not Do

• Your personal information is not sold or rented to third parties for marketing purposes.
• Information is not used for any unrelated purpose without your consent.
• Information is not shared with unauthorized third-party advertising networks.

5.1 What Are Cookies and Why Are They Used

Cookies are small text files stored on your device. c333 uses cookies for the following purposes:

• Essential cookies: To maintain login status, ensure security, and operate the website's basic functions.
• Functional cookies: To remember your preferences, such as language settings.
• Analytics cookies: To understand site usage patterns and improve service quality.

5.2 Cookie Controls

You can control or delete cookies through your browser settings. However, disabling essential cookies may cause some website features to not work properly. Please refer to your browser's help section for cookie management.

6.1 Technical Security

c333 uses industry-standard security technologies to protect your personal information:

• SSL (Secure Sockets Layer) encryption — for all data transfers.
• Passwords and sensitive information stored in encrypted form.
• Firewalls and intrusion detection systems.
• Regular security audits and vulnerability testing.
• Restricted access — only authorized personnel can view necessary information.

6.2 Response to Data Breaches

If a data security breach occurs that could pose a risk to your rights and freedoms, we will notify you as soon as possible and take the necessary remedial steps. If you notice any suspicious activity, contact us immediately at [email protected].

c333 retains your personal information only for as long as necessary to fulfill the purpose for which it was collected, or as required to meet legal obligations. General guidelines are as follows:

• Active accounts: Related information is retained for as long as the account remains open.
• Closed accounts: Even after an account is closed, certain information may be retained for a specified period to meet legal and regulatory obligations.
• Transaction records: Records of financial transactions are retained for a specified number of years as required by applicable law.
• Cookies and log files: Retained for a limited period and deleted automatically.

Once the retention period ends, your information is securely deleted or anonymized.

8.1 Unsubscribing from Marketing Communications

You can unsubscribe from our marketing emails or notifications at any time. Use the "Unsubscribe" link at the bottom of any email, or write to [email protected]. However, important transaction and account-related notifications cannot be turned off.

c333's services are intended only for individuals aged 21 and above. We do not knowingly collect personal information from anyone under the age of 21. We follow an age verification process at the time of account creation.

If we are informed that a minor has provided information, we will immediately delete that information and close the associated account. If you believe a minor is using our services, please notify us immediately at [email protected].

The c333 platform integrates third-party game providers (such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, and others). These providers may have their own privacy policies and may process certain information within their own systems. We are not responsible for the privacy practices of these third parties, but we work only with trusted and established partners.

Payment processing services (bKash, Nagad, Rocket, Upay, and bank transfers) are governed by their own privacy policies. When completing a transaction, you may interact with them directly, in which case their policies will also apply.

c333 may review and update this Privacy Policy from time to time. We will inform you of changes in the following ways:

• A notice will be displayed on the website.
• For significant changes, a message will be sent to your registered email.
• The revision date will be noted at the top of this page.

Continuing to use c333 after changes are made will be considered as your acceptance of the updated Policy. If any change is not acceptable to you, please stop using the service and contact us.

For any questions, comments, or requests regarding your information and this Privacy Policy, please contact us:

• Email: [email protected]
• Live Chat: Available 24/7 (in Bengali and English)

We will do our best to process your request as quickly as possible, subject to proper identity verification.